SHIPPING AND RETURN

1. Processing

Once we receive your order please allow 24 to 72 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS has received the package and it is successfully processed through their system.

 

2. Purchasing

Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost.

 

3. Shipping

Please allow 5-8 business days for shipping. We ship all orders through USPS. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. PWER OF CHRIST is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our HQ, and in the hands of the post office we have no control over the package. delays occasionally happens.

*PRE-ORDERS*

Pre-order shipping dates vary, and can take 1-2 weeks to receive depending on when you placed the order. Pre-order dates are specified in product description; please be sure to read the item description and the shipping time frame stated.

 

4. Returns & Exchanges

Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters. For returns/exchanges email our customer service department and we will be glad to assist. Once a return label has been issued, the item must be brought to USPS within 14 days (excluding Sundays and national holidays) of being issued the return label. Items are only exchangeable if UNWORN, IN GOOD CONDITION WITH TAGS, AND IN ORIGINAL PACKAGING. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

CUSTOM ORDERS:

Processing time does not include shipping time (Processing time can range from 1-3 weeks). Shipping time will be selected at my checkout page. Shipping time is the time it takes for the order to reach its destination. Text, logos, and icons are PWER OF CHRIST choice. If an icon or logo change is requested, PWER OF CHRIST has the right to decline the requested change. Business days are considered Monday-Friday 8 AM- 5 PM EST and does not include Federal holidays. PWER OF CHRIST is not responsible for any rescheduled grad pics due to any delays (processing; customer or shipment delays).

ALL GRADUATION STOLES ARE NOT ELIGIBLE FOR RETURN AND WILL CANNOT BE REFUNDED!

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, WE CAN NOT ACCEPT SALE ITEMS OR GIFT CARDS.

 

5. Customer Service

Please send us an email at 

team@pwerofchrist.com.